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Fuel Stop Hub
Refund Policy
Returns, exchanges, and how we handle order issues.
Our commitment
We want you to be confident in every order from Fuel Stop Hub. If something is not right, contact us and we will work with you toward a fair resolution.
Return eligibility
Items must be returned in unused, resalable condition with original packaging where applicable. Opened or used cables and adapters may not qualify for return unless defective.
Defective or incorrect items
If you receive a defective product or the wrong item, contact us within 14 days of delivery with your order number and photos where helpful. We will arrange a replacement, exchange, or refund as appropriate.
Change of mind
For standard retail orders, unopened items in original condition may be returned within 14 days of delivery. Return shipping is the customer's responsibility unless the return is due to our error.
Wholesale & bulk orders
Bulk and wholesale purchases may have different return terms agreed at the time of sale. Please contact us before returning large quantities.
How to start a return
- Email or call us with your order number and reason for return.
- Wait for return authorization and instructions.
- Ship items securely to the address we provide.
Refunds
Approved refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned items.